Frequently Asked Questions
Everything you need to know about your SJCAM experience.
Are the SJCAM products sold here authentic?
Yes, we are an authorized retailer. All products come with a unique security code on the packaging that can be verified on the official SJCAM website to ensure authenticity.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do SJCAM cameras come with a warranty?
All SJCAM action cameras purchased from our store include a 12-month limited manufacturer warranty covering functional defects and hardware issues.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene and safety reasons, opened accessories may be subject to a restocking fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.